Accessibility Commitment by Gardeners Eltham

Gardeners Eltham is committed to making our services and online content accessible to everyone. This accessibility statement explains how our Eltham gardeners team approaches inclusivity for people with a range of needs, and describes our efforts toward WCAG 2.1 AA compliance. We recognise that accessible garden maintenance information and resources are essential for customers, contractors and local community members who rely on assistive technologies.

Our approach to accessibility is practical and ongoing. We work with our Eltham garden services staff to ensure printed and digital materials are perceivable, operable, understandable and robust. Where possible, we provide alternative formats of key documents and service descriptions for local gardeners in Eltham, and we aim to remove barriers that can limit participation with gardens, consultations and scheduling.

Screen-reader support is a priority: our online content is structured semantically, with headings, lists and landmarks so that screen readers can present information clearly. We test page structure for compatibility with common screen readers and update markup to improve navigation for assistive technology users. Our content team checks that images have descriptive alt text and that links convey clear purpose beyond phrases like "click here."

Keyboard navigation is supported across pages that describe our gardening services. Visitors can use the keyboard to access menus, booking controls and service descriptions without requiring a mouse. We follow best practices such as ensuring logical tab order, visible focus indicators, and accessible form labels used by our garden maintenance Eltham pages.

How we meet accessibility standards

We aim to conform to the WCAG 2.1 AA success criteria through a combination of design, content and testing. Key measures include:

• Semantic HTML: Proper heading structure (H1–H3), lists and landmarks to improve content navigation.
• Contrast and readability: Text contrast checks and scalable fonts to support low-vision users.
• Form accessibility: Clear labels, error identification and keyboard-accessible controls for booking and enquiries.

Support for assistive technology

We continually test compatibility with popular screen readers and voice control tools. Our teams collaborate with accessibility advisors to adjust ARIA attributes only where necessary, avoiding overuse that can confuse assistive technology. For specific resources about horticulture and care from local gardeners in Eltham, we provide structured articles and step-by-step guidance that assistive technologies can interpret reliably.

We recognise that no site or service is perfectly accessible. Where we identify barriers, we prioritise fixes based on impact and feasibility. Typical improvements we make include simplifying navigation, improving link text, ensuring image descriptions, and creating downloadable accessible documents that cover garden care, schedules and safety for gardeners in Eltham.

To request an accessible format or to report a problem, please contact us using the contact options provided on our public pages and indicate that this is an accessibility request. We will aim to respond within 5 business days and to provide a resolution or reasonable alternative within a mutually agreed timeframe. If you need information in a different format — for example, large print, audio recording or plain text — let us know the format you prefer and we will work to accommodate the request.

Ongoing monitoring and improvements: We perform periodic audits and update content as standards change. Our local Eltham gardeners team receives training on inclusive communication and customer support techniques so that in-person and remote interactions reflect accessibility best practice. If you encounter an accessibility issue while arranging garden services, please make a request as described above and we will prioritise your needs.