Privacy Policy - Gardeners Eltham

At Gardeners Eltham, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number.
Service Details: Information about the gardening services you request.
Payment Information: Billing details necessary for processing payments.
Usage Data: Information on how you interact with our website and services.

How We Use Your Information

We use the collected information for various purposes, including to:

Provide Services: Deliver and improve our gardening services based on your requests.
Communicate: Respond to your inquiries, send updates, and provide customer support.
Process Payments: Manage billing and payment transactions securely.
Enhance User Experience: Analyze usage data to optimize our website and services.
Marketing: With your consent, send promotional materials and information about our services.

Data Protection and Security

Your privacy is important to us. We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption of sensitive data.
Secure socket layer (SSL) protocols.
Regular security assessments and audits.
Access controls to restrict data access to authorized personnel only.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and tailor our services accordingly. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

Third-Party Services

We may collaborate with third-party service providers to facilitate our services. These partners have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.
Rectify: Request corrections to any inaccurate or incomplete information.
Erase: Request the deletion of your personal information under certain conditions.
Restrict Processing: Limit how we use your information.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Object: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the provided channels.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will take steps to delete it immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or other communication methods if significant changes occur.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: With your explicit consent.
Contract: To fulfill our contractual obligations to provide services.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Do Not Track Signals

Currently, we do not alter our data collection and use practices based on Do Not Track signals from your browser.

Consent

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.